- Who pays for the machine, products and installation?
It should be the operator. Ours: we pay for everything. You provide a spot and an outlet. - What share of sales do we get, and is there a minimum?
Get the percentage in writing, and ask whether it only applies above a sales threshold. Ours: 10% of every sale, no minimum, paid monthly with a statement. - How long is the contract, and how do we get out?
Watch for multi-year terms and automatic renewals. Ours: a 90-day no-commitment trial and a plain-English agreement with no long-term lock-in. - Who decides what goes inside?
You should be able to approve and change the menu. Ours: you approve every item. - Who handles refunds and customer complaints?
If the answer is "your front desk," keep looking. Ours: our number is on the cooler, and we handle refunds directly. - How often is it restocked and cleaned?
Empty machines frustrate your people. Ours: our smart coolers report stock levels, so we refill on a regular route before items run out. - What happens if it breaks or is damaged?
Repairs and damage to the machine should be the operator's responsibility. Ours: we own it, so repairs are on us. Call or text and we'll respond within one business day. - Is the operator insured?
Ask for a certificate of insurance, especially for commercial and multifamily properties. - What does it need from us?
Space, power, internet and access. Ours: about 3 by 3 feet, a standard outlet and no Wi-Fi (it uses its own cellular connection). - Who will we actually deal with?
A local owner or a national call center? Ours: a local, owner-operated Austin business. You talk to the owner.
Want to talk through any of these? Call or text (512) 309-0270, or request a free visit.